Refund Policy
Last updated: 29 July 2026
1. Paddle is our payment processor and Merchant of Record
All paid (Pro) subscriptions on Widgetsify are billed and processed by Paddle.com Market Ltd ("Paddle"). Paddle acts as the Merchant of Record, meaning Paddle — not Widgetsify — is the seller for your purchase and handles billing, invoicing, and refunds directly. Your purchase is also subject to Paddle's Refund Policy and Buyer Terms, which take precedence in case of any conflict with this page.
2. Free plan
The Free plan requires no payment, so there's nothing to refund. You can use it for as long as you like within its usage limits.
3. Your right to a refund
If you're in the EU, EEA, UK, or Switzerland, you have a statutory 14-day right of withdrawal from your first payment on a new subscription, in line with EU/UK consumer protection law. This 14-day window resets if a subscription includes a free trial, starting when the trial ends.
Outside these regions, refunds for subsequent (non-first) subscription payments are issued at Paddle's discretion, generally within 14 days of the transaction, taking into account factors like the reason for the request and how much you've used the Service.
Refunds are not available where there's evidence of abuse of this policy, or where required by law to be excluded.
4. How to request a refund
- Use the "View receipt" or "Manage Subscription" link in your Paddle confirmation/receipt email, or the Manage Subscription button on your Widgetsify dashboard — both go through Paddle's own billing portal.
- Alternatively, visit paddle.net directly and select "Request a refund."
- If your request relates to a technical problem with the Service itself (not a billing question), you're welcome to contact us first at
This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll help resolve it or escalate a refund request to Paddle on your behalf.
Approved refunds are returned to your original payment method, typically within 14 days.
5. Cancelling is not the same as refunding
You can cancel your subscription at any time from the Manage Subscription button on your dashboard — this stops future billing but does not, by itself, refund the current billing period. Once cancelled, you keep Pro access until the end of the period you already paid for.
6. Contact
Billing questions: use the Paddle links above.
Everything else: